Terms And Conditions

1. General

1.1.    The Licensor grants Australian Footwear Pty Ltd (ABN 40 168 259 210) ("Licensee") to operate the website and trade as Mollini. Both Licensor and Licensee are subsidiaries within Munro Footwear Group Pty Ltd (ABN 59 614 250 501) known together with its directors, employees and agents as "We", "Our" or "Us". Your access and use of this website is conditional upon your acceptance and compliance with these Terms and Conditions. Your use of and continued access to this website constitutes your agreement to these Terms and Conditions. Acceptance by you of these Terms and Conditions binds you and all of your employees, officers and agents to comply with these Terms and Conditions. Without implying any licence to do so, if you pass on any information contained in the web site to any other person, you should pass on these Terms and Conditions also and draw it to their attention.
You can browse, select and place orders for products available for purchase online. Use of the Mollini Website is subject to acceptance of these Terms and Conditions.

1.2.    These terms and conditions provided by us govern and apply to your access and use of the websites operated by entities within the Munro Footwear Group (Sites) and any other website, social media accounts, applications, software and other technological products and services operated by us (Platforms). 

1.3.    The Platforms are provided by us to you in order for you to browse, select and order footwear, clothing and other accessories (Products) from us and participate in any ancillary services we may provide (Services).

1.4.    Please read these terms and conditions before accessing or using the Platforms.

1.5.    Your access to and use of the Platforms, including your order of Products and use of Services through the Platforms, is subject to these terms and conditions.

1.6.    The terms and conditions also apply to the sale of any Products or us of Services via methods other than the Platforms, including sales by telephone, in person via our stores or other means, unless otherwise agreed in writing.

2. Disclaimer

2.1.       The information contained on the Platforms is provided in good faith on an "as is" basis. We do not represent or warrant to the reliability, accuracy or completeness of the information contained on the Platforms. To the extent permitted by law, we are not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information on the Platforms.

2.2.       Whilst we make every effort to ensure that the Product images and descriptions used on our Platforms are true and accurate representations of our Products, occasionally slight variances in colours, styles, textures and details may occur when viewing images online as compared with in person. 

3. Intellectual Property

3.1.       You:
(a) acknowledge that the copyright in the Products and Platforms, the software, design, text and graphics comprised in the Platforms (in particular our branding and photographs of our Products), the selection and layout of the Platforms and the content and materials on the Platforms (together, the Material) are owned by or licensed to us;
(b) must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and
(c) must not frame or embed in another website or application any of the material appearing on the Platforms without our prior written consent.

3.2.       You may:
(a) store a reproduction of the content on the Platforms on your local computer for the sole purpose of viewing the content and Materials; and
(b) print hard copies of the content and Materials for the sole purpose of viewing and purchasing Products but not for any other use, including commercial use.

3.3.       This Platforms, the Products and any ancillary materials or documents owned or used by us in connection with the sale of the Products and promotion of its business contains registered and unregistered trademarks which are protected by law and other branding, images, content which constitute our intellectual property. You must not use any of the images, marks or trademarks appearing on the Platforms or our name or the names of our related bodies corporate or any of our intellectual property without our prior written consent.

4. Viruses

4.1.       We do not claim that any information (including any files) obtained from or through the Platforms is free from viruses or other faults or defects.

4.2.       You are responsible for scanning any information for viruses.

4.3.       You agree that we have no responsibility or liability to you or any other person for any loss or damage (whether direct, indirect, consequential or economic), regardless of cause, negligence or otherwise, which may be the direct or indirect result of any such information.

4.4.       If we are found to be liable this will be limited to the cost of supplying the information again.

5. Compliance with these Terms and Conditions

5.1      You agree to bound by, and comply with, these terms and conditions by:
(a)  using the Platforms, in particular, browsing our Sites;
(b)  completing your registration through the Platforms; and/or
(c)  obtaining or ordering Products from us using the Platforms or by any other method of sale.

6. Changes to these Terms and Conditions

6.1.       If you have an order that has been accepted by us, the terms and conditions that will apply to that order are the terms and conditions that applied at the time you placed your order. We cannot vary the terms and conditions which apply to a given order after that order is accepted by us.

6.2.       Subject to clause 6.1, we may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. By continuing to use the Platforms after these terms and conditions have been modified, you agree to be bound by the changes to these terms and conditions.

7. Registration

7.1.       You may complete the customer registration process through the Platforms before placing an order for Products through the Platforms. Any personal information that you give us will be held and used by us in accordance with our Privacy Policy contained on the Platforms.

8. Placing an Order for Products

8.1.       You may order Products by selecting and submitting your order through the Platforms in accordance with these terms and conditions.

8.2.       Any order placed through the Platforms for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

8.3.       We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the platforms.

8.4.       You agree to provide us with current, complete and accurate details when asked to do so within the Platforms.

9. Acceptance or Rejection of an Order

9.1.       We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Platforms or in your order, or if you provide us with erroneous or insufficient information in respect of your credit card details, billing information or shipping address. 

9.2.       Each order placed for Products through the Platforms or any other means that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these terms and conditions.

9.3.       If we reject an order placed through the Platforms, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

10. Cancelling an Order (by Us)

10.1.       Prior to the dispatch of an order, we may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation if:
(a)  the requested Products in that order are not available; or
(b)  there is an error in the price or the product description posted on the Platforms or in any other sales platform in relation to the relevant Product in that order;
(c)  we consider that the postage price selected in the checkout does not match the applicable price for the delivery address;
(d)  your order weight exceeds our maximum postal delivery weight (in which case we will contact you to make alternative arrangements where possible); 
(e)  you have provided us with erroneous or insufficient information in respect of your order including credit card details, billing information or shipping address; or
(f)  that order has been placed in breach of these terms and conditions.

10.2.       If we do so, then we will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order if we cancel it before the delivery date or if you are not at fault or in breach of these terms and conditions.

11. Cancelling an Order (by You)

11.1.       Orders may not be cancelled once submitted via the Platforms or via any other method of sale. Should you wish to correct your delivery address or contact details prior to the order being dispatched, please refer to the Contact Us section of the relevant Site from which you ordered and we will endeavor to assist you.

12. Delivery of Products

12.1.       Please see the Shipping section on the relevant Site from which you ordered, or intend to order, for more information on our Shipping Policies which form part of these terms and conditions.

12.2.       By using the Platforms, purchasing a Product and accepting these terms and conditions you consent to the terms of our Shipping Policies, noting that each of our brands may offer different Shipping Policies.  

13. Prices, Fees and Charges

 13.1.       The prices of Products and delivery and other charges displayed on the Platforms are current at the time of issue, however, we reserve the right to change prices at any time before we accept an order from you.

13.2.       All prices shown on the Platforms are in Australian Dollars (AUD) unless specifically designated otherwise.

13.3.       We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):
(a)  the purchase price of each Product that is ordered;
(b)  the delivery fee for delivering the Products to you; and
(c)  any other fees and charges set out in these terms and conditions or on the Platforms.

13.4.       All fees and charges identified in these terms and conditions and all prices for the Products as shown on the Platforms are inclusive of GST (unless otherwise indicated). 

14. Your Obligations

14.1.       You covenant and warrant that:
(a)  all information and data provided by you to us through the Platforms (including as part of the customer registration process) or otherwise is true, accurate, complete and up to date;
(b)  the person receiving the Products at the Delivery Address is authorised by you to do so;
(c)  you have and will comply with all relevant laws relating to your use of the Platforms and your placement of any order to us;
(d)  you will ensure that your LoginID and password that is used to access the Platforms and the details of your account is kept in a safe and secure manner;
(e)  you will promptly notify us if you are or become aware that there is or has been an unauthorised use of your LoginID and password or account, or any other security breach relating to your account;
(f)  you will promptly advise us of any changes to your information provided to us as part of the customer registration process;
(g)  you are responsible for any costs associated with your access to or use of the Platforms, including Internet access fees;
(h)  you are responsible and liable for any person that uses your LoginID and password to order Product(s) through the Platforms;
(i)  you agree that we may charge you for all Products that we agree to supply to you that have been ordered using your LoginID and password through the Platforms;
(j)  you will check the labels on the Products before use; and

14.2.        You must not:
(a)  use the Platforms for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
(b)  use the Platforms in a manner or way, or post to or transmit to or via the Platforms any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Platforms;
(c)  make fraudulent or speculative enquiries, purchases or requests through the Platforms;
(d)  use another person’s details without their permission or impersonate another person when using the Platforms;
(e)  post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
(f)  tamper with or hinder the operation of the Platforms;
(g)  knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Platforms;
(h)  use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Platforms;
(i)  modify, adapt, translate or reverse engineer any portion of the Platforms;
(j)  remove any copyright, trade mark or other proprietary rights notices contained in or on the Platforms;
(k)  reformat or frame any portion of the web pages that are part of the Platforms;
(l)  create accounts by automated means or under false or fraudulent pretences;
(m)  use the Platforms to violate the security of any computer or other network or engage in illegal conduct;
(n)  take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;
(o)  use the Platforms other than in accordance with these terms and conditions; or
(p)  attempt any of the above acts or engage or permit another person to do any of the above acts.

15. Warranty and Liability

15.1.       We accept liability for all legal guarantees and warranties expressed or implied to the transactions under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.

15.2.       Where we are permitted by law (and subject to clause 15.1):
(a)  we do not warrant or represent the suitability of the Platforms or a Product for any purpose; and
(b)  we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Platforms or the Product.

15.3.       Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

15.4.       If we offer an additional manufacturer’s warranty with any Product, the additional warranty will be subject to any express terms and conditions stated to apply to that warranty and will be subject to law.  Where an additional manufacturer’s warranty is offered, please note that our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

16. Returns

16.1.       Unless you notify us to the contrary by email within thirty (30) days of delivery of any Products and such notification is confirmed by return email within seven (7) days of its receipt by us, the Products shall be deemed to have been accepted by you.

16.2.       Please see the Returns section on each of the Sites for more information on our Returns Policies which form part of these terms and conditions. Please note that each of our brands may offer different Returns Policies. Returns for change of mind for Products purchased from a third party retailer must be returned to those third party retailers in accordance with their returns policies and may not be returned to us (with the exception of defective products where required by law).  

16.3.       By using the Platforms and accepting these terms and conditions you consent to the terms of our Returns Policies, as applicable to your order. 

16.4.       Refunds will be processed to your original payment method. Please allow up to 7 days for your refund to appear in your account dependent on your form of payment and financial institution. 

16.5.       Please retain any third-party gift cards or prepaid credit cards for the duration of the return period noting these cards may be subject to the card issuer’s terms and conditions.

17. Loyalty Program

17.1.       In connection with the sale of our Products, we (and/or our associated entities) may make available a user Loyalty program, where you can become eligible to: 
(a)  earn rewards dollars (Reward Points) for use towards the purchase of Products; and 
(b)  be entered into prize draws to receive Products, Reward Points and other items.

18. Termination and/or Suspension of Account

18.1.       We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Platforms including your participation in the Fusion Rewards Program and (where relevant) your account if we reasonably suspect that you have commit fraudulent act and/or you breach these terms and conditions.

19. General Provisions

19.1.       If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.

19.2.       This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.

20. Privacy Policy and Your Personal Information

20.1.       We take your privacy seriously and any information provided through your use of the Platforms are subject to our Privacy Policy, which forms part of these terms and conditions.

20.2.       By using the Platforms and accepting these terms and conditions you hereby expressly consent to the terms of our Privacy Policy. 

21. Definitions

21.1.       Capitalised terms used are defined in these terms and conditions. 

21.2.       In these terms:
(a)  “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)
(b)  “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.
(c)  “LoginID” means the email address that you provided to us as part of the registration process to use the Platforms.
(d)  “Returns Policy” means our policies governing returns of Products.
(e)  “Shipping Policy” means our policies governing the delivery of Products to you. 


By submitting your email address on the promotional pages on Mollini.com.au you agree to receive our Mollini newsletter with updates on new arrivals, competitions, promotions and sales. Please read our Privacy Policy for more information.


Every effort has been made to ensure the information contained on the Website is correct, however Mollini makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis.

Mollini, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.


For information on how we collect and handle personal information please see our Privacy Policy.


In order to purchase products from the Website, you will need to create a Mollini account prior to making a purchase.  You must also create a Mollini account to engage with the Mollini community to make comments on our Website.

As an account holder you are required to provide Mollini with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable.

As an aide to fraud prevention we may require proof of identification of the cardholder prior to releasing the order.

Any personal information collected by Mollini shall not be disclosed to any third party unrelated to Mollini's business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. Mollini otherwise relies on its Privacy Policy.

We mainly communicate through email, if you wish to unsubscribe please click the unsubscribe link at the bottom of each promotional email and we will opt you out of the mailing list without any cost. If you continue to receive unwanted emails please contact Customer Service immediately. 


Credit card information collected for the purpose of payment of products purchased at Mollini will be stored securely using a PCI DSS compliant solution.

Credit card information will be masked on your account and will not be visible to Mollini Customer Service operators.

Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.

You must not pay or attempt to pay for product/s using fraudulent credit card information.


If you create an account with Mollini you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.

Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.

You must notify Mollini if at any time you believe someone has access to your password. 


You may post reviews and make comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of "spam." Mollini reserves the right to remove such content at any time, and without notice to you.

If you post content, and unless we indicate otherwise, you grant Mollini a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material Mollini may create.

If you opt out of the Post a review email it will unsubscribe you from those communications only. The user will still get the promotional emails if subscribed but will not get the review email for the purchased product.


All prices on the Website are quoted in Australian dollars and include GST.

Purchases made from New Zealand and delivered to New Zealand do not include GST.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.


Mollini attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.

If an ordered item isn't available or we are unable to fulfill your order we may attempt to arrange an alternative item or will provide a full refund.

For more information please see our Delivery Policy page.


For information on how Mollini will communicate with you please see our Privacy Policy.


Once you have placed your order, Mollini are unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.

Mollini also reserves the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, when required, you cannot provide acceptable proof of identity
  • The product has become unavailable
  • If, for any reason, we don't reasonably believe we can successfully complete delivery

Mollini will attempt to notify you before cancelling your order.


If you breach these terms and conditions, Mollini reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, Mollini reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.


For information on delivery, please see our Delivery Policy page.


Mollini offers a 30-Day Return Policy. This policy includes rights you are entitled to under the Australian Consumer Law.

For returns details please see the  Return Policy.

For returns from countries other than Australia, of shoes purchased at Mollini, the cost of shipping must be paid in full by you prior to acceptance by Mollini.

If the product is faulty when you receive it you may choose to return the product to Mollini for a full refund. Faults will be assessed by our Customer Service Team and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund.

For more information on our returns policy, please see our Returns Policy.

*Note: All Afterpay orders made online must also be returned and refunded in full, no exchanges can be provided.


Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.

Mollini will not consider requests for refunds after 30 days of purchase unless the product is deemed faulty by our Customer Service operator.

If you used a voucher with a minimum spend on an order and wish to return one of the items in that order please note the following:

  • Should the return of an item cause the total value of the non-returned items to be less than the minimum spend of the voucher, you will receive a refund for the item value less the voucher amount. This is because the voucher is no longer eligible to be used on the order as it does not meet the minimum spend requirement.
  • Should the total value of the non-returned items be greater than the minimum spend, the voucher will be applied to the remaining total value of the order and you will receive a refund for the item/s returned.

For more information on refunds, please see our Returns Policy.


The risk of loss of goods shall be passed to you upon our delivery of the product to Mollini's nominated delivery company. In the case of New Zealand deliveries you authorise for the goods to be left at your specified address and your order will have been taken to be delivered as if they had been signed for. Mollini will not be held responsible for any loss, damage or liability as a result of this authority.


The Website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.


  • Vouchers are issued in Australian dollars (AUD).
  • Vouchers are issued on a one-time use per customer and are taken off the total invoice amount.
  • Limit of one voucher per order can be used.
  • Vouchers are not applicable to sale items unless stated otherwise.
  • No cash redemption for a voucher code is possible.
  • To redeem a voucher code, enter it at the checkout under "Voucher Code" and click "Apply".
  • If you return an item that was purchased using a voucher, you will be issued a new voucher provided that the item is returned before the voucher expiry date.


This contract will be governed by the laws of Victoria, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.


When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Mollini makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.


All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of Mollini its suppliers and/or licensors, unless expressly indicated as otherwise.

The Website content is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by Mollini.

You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.


Mollini reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.

The Terms and Conditions for existing orders shall be upheld by Mollini.

Terms and Conditions of Munro Footwear Group Customer Feedback Promotion.

1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in Munro Footwear Group Customer Feedback Competition ("Competition") is deemed acceptance of these Terms and Conditions.


2. The promoter is Feedback ASAP Pty Ltd (ABN 53 146 056 331) Level 3, 24 Albert Road South Melbourne 3205.

Competition Period

3. The period of this Competition begins at 12:00:00am (AEDT) on 1st of January 2020 and ends at 11:59:59pm (AEDT) on 31st March 2020. (“Competition Period”).

Eligibility to Enter

4. Entry is only open to Australian residents aged 18 years and over who are current and former customers of Munro Footwear Group brands which include Midas, Mollini, Cinori, Mountfords, Wanted, Williams, Mathers and Big Brand Shoe Clearance have received a promotional SMS or email from the Promoter.

5. Employees (and their Immediate Family Members) of the Promoter or of Munro Footwear Group, or any related body corporate of the Promoter or Munro Footwear Group as well as any agency associated with this Competition are ineligible to enter. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

How to Enter

6. To enter the Competition, an eligible entrant must complete one of the following mechanics during the Promotional Period:

(A) SMS Entry: (i) reply to the SMS that they receive from the Promoter with the word ‘YES’ in their reply SMS to receive an instant automatic call back. The automatic call back will be an automated phone survey; and (ii) answer all questions in the automated phone survey as prompted. SMS entry cost will vary dependent on the mobile network used but will not exceed 55c. SMS entries via the Internet are ineligible.

(B) 1800 Entry: (i) call the designated 1800 number sent to them in the SMS they receive from the Promoter; and (ii) answer all questions in the automated phone survey as prompted including their contact phone number (mobile phone number). The entry when calling the 1800 number is free from a landline.

(C) Website Entry: (i) click on the link provided in the email or sms that they receive from the Promoter https://surveys.esurveys.com.au/feedbackasap/xxxxxxxx?customer_email to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional website and submit the fully completed survey.

7. For the sake of clarity, the entrant will be the person whose name is registered on the Munro Footwear Group brands (Midas, Cinori, Mountfords, Wanted, Williams, Mathers and Big Brand Shoe Clearance) account relevant to the mobile phone number submitted on entry (for 1800 entry), the mobile phone used to enter (for SMS entry), or email address (Website Entry).

8. Only one (1) entry permitted per feedback request.

Prize Draws

9. Entries open and close for the draws on the dates and times specified in the table below. The prize draws will be conducted by Feedback ASAP Pty Ltd Level 3, 24 Albert Road South Melbourne 3205 at 11:00am AEST on the dates specified in the table below:

Prize Draw

Entries Open

Entries Close

Draw Date


12:00:00am (AEDT)

1 January 2020

11:59:59pm (AEDT)

31 January 2020

7 February 2020


12:00:00am (AEDT)

1 February 2020

11:59:59pm (AEDT) 

29 February 2020

6 March 2020


12:00:00am (AEDT)

1 March 2020

11:59:59pm (AEDT) 

31 March 2020

 8 April 2020

10. The winner of each prize draw period will be notified by telephone or email within two (2) days of the draw. If the winner is located in the ACT they will be contacted by mail. The winner’s name will be published on www.munrofootweargroup.com.au within 7 days of the relevant draw.


11. Each valid entry drawn from the prize draws will win a $1,000 VISA Gift Card.

12. The VISA Gift Card will be posted to the winner by registered mail and is valid for 12 months from the dates of card issue.  The VISA Gift Card is subject to its terms of issue and may not be accepted by all retailers. The Promoter accepts no liability for a defective Gift Card however, if necessary, will provide reasonable assistance to a winner to ensure a replacement Visa Gift Card is provided. 

13. Any ancillary costs associated with redeeming the Visa Gift Card not included. Any unused balance of the Visa Gift Card will not be awarded as cash. Redemption of the Visa Gift Card is subject to any terms and conditions of the issuer including those specified on the Visa Gift Card.

Unclaimed Prize Draw

14. If a prize is still unclaimed after three calendar months of the original prize draw, the Promoter will conduct a further draw for the prize, subject to any directions from any regulatory authority. The unclaimed prize draws will be conducted at the same time and place as the original draws. The dates for these additional draws would be on 7th May 2020, 6th June 2020 and 8th July 2020.

15. The winner of an unclaimed prize draw will be notified by telephone or email within two (2) days of the draw. If the winner is located in the ACT they will be contacted by mail. The winner's name will be published on www.munrofootweargroup.com.au within 7 days of the prize draw.


16. This is not a game of skill. The prize winners will be selected by Feedback ASAP Pty Ltd at random through an automatic selection process.

17. Incomplete entries will be deemed invalid and removed from the draws. The promoter's decision is final, and no correspondence will be entered into.

18. The total value of the prize pool is AU$3,000.

19. The prize is not transferable or exchangeable and cannot be taken in any other form (including not being able to be taken as cash).

20. Subject to the unclaimed prize draw clause 14, if for any reason a winner does not take possession of their prize by the times stipulated by the Promoter, then the prize will be forfeited.

21. The draw will be conducted by Feedback ASAP, Level 3, 24 Albert Road South Melbourne 3205.

22. This Competition is authorised under: NSW permit no. LTPS/19/40872

23. Any entrant (who the Promoter automatically enters into the Competition when they provide Feedback) who no longer wishes to participate in the Competition can email support@feedbackasap.com and request for their entry to be removed from the relevant draw.

Liability, Indemnity and Warranties   

24. Subject to regulatory requirements, the Promoter may cancel, modify, suspend or delay the Promotion at any time if something happens that is beyond its reasonable control, including for any technical or operational reason or by reason of anything which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion.

25. Costs associated with completing the survey remain your responsibility and may vary depending on the telecommunications provider used.


26. The Promoter may collect and use personal information submitted by you for the purpose of conducting the Promotion. Personal information may be provided to third party organisations, including but not limited to agents, contractors and service providers that assist in maintaining the survey functionality and/or conducting the Promotion, and, if required may be provided to Australian regulatory authorities. You can stop this information being used for this purpose by contacting the Promoter. All personal information will be stored at the office of the Promoter. A copy of the Promoter’s Privacy Policy in relation to the treatment of personal information collected can be found at www.feedbackasap.com